Contact Us
Don't hesitate to get in touch if you need help or guidance.
Please check out the Frequently Asked Questions section, where you
find answers to the most common questions we receive from customers.
Customer Service and guidance
Email us
Please send us an email to support@prepaidsimcard.org
We know you don't like (or have the time) to wait for days to get a reply from us.
So during business hours we most often reply to your email within just 0-3 hours.
During off-business hours it may take a bit longer but most emails are replied to within 12 hours.
Call our customer service helpdesk
You can call any of these numbers to speak to our friendly staff. Call the number that is closest to you.
| Country | Number | Open Hours | Language |
|---|---|---|---|
| Australia | +61 3 8652 1876 | Mon-Fri 24h, Sun 6pm-midnight (Victoria) |
English |
| France | +33 184 88 48 88 | Mon-Tue 10-18, Fri-Sat 10-18, Sun 15-24 Central European Time |
French |
| Germany | +49 30 3080 9762 | Mon-Thu 7-22, Fri 7-15, Sun 10-22 Central European Time |
German |
| Sweden | +46 8 4002 6160 | Mon-Thu 7-22, Fri 7-15, Sun 10-18 Central European Time |
Swedish |
| United Kingdom | +44 20 3318 3578 | Mon-Thu 24h, Fri 6-14, Sun 9-17 GMT (Mon-Thu 24h, Fri 7-15, Sun 10-18 Central European Time) |
English |
| USA | +1 646 396 0404 | Mon-Thu 24h, Fri 6am-9.30am, Sun 6am-noon(US East Coast Time) |
English |
Other enquiries about the company
info@prepaidsimcard.org
Please note that emails related to customer service topics are not answered on this email address.
Joacim Boivie, CEO
