Prepaid travel SIM card - FAQ
Products & Pricing
Prepaid SIM card
The Prepaid SIM card (also called Pay As You Go SIM Card) is the small chip (image) that you insert into your telephone.
Call balance and Top Up voucher
Most of our SIM cards come with a preloaded call balance. You top up your call balance online or with a Top up voucher (depending on destination).
Top Up VouchersA Top Up Voucher is a paper note holding a scratch code. These are bought in kiosks and supermarkets in the country where you travel to. When tapping in the code from the voucher, your call balance is topped up with the amount of the value of the Top Up Voucher.
This will automatically top up your call credit by the amount stated on the Top up card.
When you're done, you can discard the Top up card since it has been used. The funds added
to your call balance can now be used to make outgoing calls and send text messages.
The top up process works in the same way as it does back home.
iPhone4/iPad and a very few other phones, are equipped with a so-called Micro SIM card. We sell both standard size SIM and also Micro SIM. Please specify when you order what type you need, by ticking the microsim-checkbox.
For the US, you need a phone which supports the 850 & 1900 MHZ frequencies (often called the quad band phone). Most phones (except the cheapest) support this if they are less than 5 years old. Should you have an older phone, please check this carefully.
There are a great number of shops where you can have your phone unlocked (Google this...). It will not cost a fortune and it is entirely legal.
If your fixed contract with your operator has expired, you could also call your operator and have them unlock it for you - sometimes they do it for free.
If your travel partner also uses a SIM card from us, you can make direct calls to each other using the local SIM card numbers stated in our welcome letters.
This way, you can make local cheap calls to each other while travelling.
Without a local SIM card, you will pay international roaming costs both for the calling and the receiving party. The total cost could then well exceed €5/minute for calls dialed between two foreign numbers abroad!
See details for each destination »
Ordering & Delivery
Your SIM card will be delivered to you prior to departure, ready to use.